Τράπεζα Πειραιώς

The SME 360 GenAI solution by Piraeus Bank empowers Relationship Managers (RMs) with an interactive, AI-driven tool delivering concise, actionable insights across macroeconomic, sectoral, and client-specific data. Built on Microsoft Copilot Studio and seamlessly integrated into Microsoft Teams, it aggregates information from over 60 internal and external sources, automating client meeting preparation and enhancing advisory quality. The platform enables RMs to interact with the knowledge base through natural language prompts, simplifying access to complex data while providing personalized, timely guidance. SME 360 GenAI transforms relationship management, combining efficiency, intelligence, and usability to elevate client engagement and decision-making.